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David W. Butler
High School
1810 Matthews-Mint Hill Road
Matthews, NC 28105
Courier #: 361
P: 980-343-6300  |  F: 980-343-6315 
LC: South
Bell Schedule: 7:15 AM - 2:15 PM
Grades: 9-12
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Virtual Learning Support

‚ÄčThis page contains quick links to important information you may need access to during virtual learning.  

Technology Troubleshooting & Repair ( - 

If you have an issue with your Chromebook, wifi hot spot, or other technical question, please use this link to submit a ticket and we will find a resolution. If you are experiencing a Canvas issue, please contact any of your teachers first.  Your teacher can elevate the issue if necessary.  Only submit this ticket if you are having problems. First, try and troubleshoot the problem using the information below.  If you must file a ticket, please be very specific about the problem so we can do our best to help you. 

Log-In Information:

Please click on this link for directions on logging into your Chromebook, internet filter, and NCedCloud account.  You need NCedCloud to access Canvas and PowerSchool.  

NOTE:  If you are having trouble logging into your NCedCloud account, it's most likely because you changed your birthdate password.  NCedCloud passwords were not reset back to default, so try the last password you used or email any one of your teachers for help in resetting if you are unable to recover it using your security questions.

Stuck on a Specific Screen?  Go to a more visual way to troubleshoot the problems you are having with a particular log-in screen.  

Still Having Problems?  Submit a ticket to and our Butler team will contact you as soon as they are able!

Trouble Accessing the Internet?

Students:  Do NOT put the word "student" in your email address when logging onto the internet from home.  View this short slideshow to help walk you through how to login to the filter!  Also here is a video:

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Directions to Setup a Canvas Parent Observer - Click on this link so you can monitor student Canvas assignments and submissions.

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000
The Charlotte-Mecklenburg Schools website ( is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.