Internet Support

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1415 Beatties Ford Road
Charlotte, NC 28216
Courier #: 482

P: 980-343-5500 | F: 980-343-5593

Principal: Katy Coffelt

LC: West
Bell Schedule: 9:15 AM - 4:15 PM
Grades: 6-12

Email School

Internet Support

Back to Technology Assistance

Internet Support Students without home internet can request a hotspot from CMS to use in order to complete their school work. Please complete the Chromebook Reporting Form, selecting the option stating that you are in need of a hotspot. The form will also direct you to the Parent/Guardian Consent Form which must be submitted in order to be added to our hotspot waitlist. Mrs. Slater will let you know when the hotspot is available.

If you are paying for internet via your cable service provider or phone carrier, it is the company's responsibility to provide you the best coverage and internet service. If your internet is inconsistent or does not meet your demand, contact your ISP. Remember that some phone plans come with hotspot capabilities on your phone.

If you already pay for internet, here are a couple ways to ensure your connection using a CMS Chromebook is not interrupted:

If your phones have an unlimited plan, turn off the WiFi.
Temporarily disconnect other technology connected to your WiFi such as smart TVs, thermostats, Alexa, gaming systems and other smart technologies.
Purchase a WiFi extender for areas of the house that are further away from the home router.
Do not have any unnecessary browser tabs open during video conferences.

Still Need Help? Click Here for the Chromebook Reporting Form

P.O. Box 30035
Charlotte, NC 28230-0035
Phone: 980-343-3000

The Charlotte-Mecklenburg Schools website (www.cms.k12.nc.us) is in compliance with Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act. Any website accessibility concerns may be brought via the following, Email the Web Accessibility Team at WebAccessibility or Call: 980.343.0115. In compliance with Federal Law, Charlotte-Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age, or disability. Inquiries regarding compliance with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in education programs or activities, may be referred to the District's Title IX Coordinator at titleixcoordinator or to the Office for Civil Rights, United States Department of Education.