Virtual Technology help is available via Zoom M-F from 12:30pm-2:30pm. Before joining the zoom meeting, you must read the FAQ's below in their entirety.
The Virtual Class Hours are on the main page of this website under Announcements. They are listed as 'Class Schedule for Distance Learning'
Student Portal Link
For links to all Email platform and other student software, click on the Student Portal link here: https://www.cms.k12.nc.us/pages/studentportal.aspx
Chromebook Policy
Chromebooks are issued to students for school use. Students may use the device at school and at home. Students are responsible for ensuring the devices have no damage. If the device is damaged or stolen, students are responsible for payment necessary to replace the device (full list below). A student is not held responsible for device malfunctions because of a component issue (black screen, etc.)
Loaner Policy-WMHS does not issue loaner chargers or devices. The reason is that we don't have extras. One student is issued a chromebook and a charger. It is there responsibility to bring the device to school and keep it charged.
Chromebook Repair Costs:
Damaged Screen: $48.99
Damaged Keyboard: $47.99
Lost Charger: $21
Full Replacement: $245
Logging in From Home: Chromebook Login Directions
Below are two ways to log into the Zscaler firewall on your CMS issued device. The first video linked is a tutorial of the new way to log into your device and Zscaler. Below that, is the old way to log into Zscaler. Both ways work.
1) Watch this video for the new way to log into Zscaler: Click Here: Video
The written directions for the new way to log in are:
1. Shut down Chromebook before leaving school
2. Connect to your home Wi-Fi
3. Log in to the Chromebook user name: StudentID@student.cms.k12.nc.us password: your Chrome password
4. Open the chrome browser and try to navigate to any site. A green dialog box will pop up. In the green dialog box, type in your user name: StudentID@student.cms.k12.nc.us
5. You should now be able to access the Internet at your house. If this 'new' process doesn't work, use the old process below.
Old Log in from home process:
1. Shut down Chromebook before leaving school
2. Connect to your home Wi-Fi
3. Log in to the Chromebook user name: StudentID@student.cms.k12.nc.us password: your Chrome password
4. Once you enter the first website, you will encounter the filtering process. Type in your: user name: StudentID@cms.k12.nc.us
5. Last screen of credentials type in your: user name: StudentID@cms.k12.nc.us password: YYYYMMDD (8 digit birthdate)
6. You are ready to use the Chromebook
En Espanol:
1. Apaga el Chromebook antes de salir de la escuela
2. Conecta te al Wi-Fi de casa
3. Inicie sesión en el Chromebook nombre de usuario: StudentID@student.cms.k12.nc.us contraseña: la contraseña de tu Chrome
4. Una vez que entren al primer sitio web, se encontrara con el proceso. Escribe tu: nombre de usuario: StudentID@cms.k12.nc.us
5. Última pantalla de tipo de credenciales en su: nombre de usuario: StudentID@cms.k12.nc.us contraseña: año que naciste/mes/día (YYYYMMDD)
6. Usted está listo para usar el Chromebook
Student Chromebook Repair Request Form:
During the Coronavirus closings, if you have attempted all the troubleshooting information above and still need help please fill out the form below.
General Troubleshooting Tips/Default Logins
****Note: If you are new to CMS or new to West Meck High (i.e. just registered), it will take 24-72 hours for you to login to your chromebook, NCedcloud, and all other platforms. This is the time it takes for your profile to be synced with the platforms. There is no way to speed that up. Please check every morning to see if you can login. After 72 hours, if you still can't login, please contact me via the Student Help Form at the top of this page.
****Note: Your classroom teacher can reset your chromebook and ncedcloud logins. If for some reason they can't, have them email Mr. Dickerson.
Login Issue FAQ:
1)If you cannot login to your chromebook because of a
password issue, i.e. your password is incorrect, please input a tech ticket
(above)
2)If you can log into your chromebook but cannot access the
Internet, follow the chromebook Login Directions below EXACTLY.
3)f you can log into your chromebook but cannot access
my.ncedcloud.org (RapidIdentity) because your password is incorrect, fill out the Student Help Form above.
4)If you are new to the district and/or don’t know your
password, try to use the logins below. If those don't work, folllow the rest of the troubleshooting tips before filling out the help form.
5)If you received a device and did not log onto it on West Meck Property, or did not sign out and click the shutdown button, you may need to drive to West Meck Campus (parking lot is fine) with the fully charged device, log into the device, make sure it loads, then sign out (using the button) and shut down (using the button) Then follow the Chromebook Login Directions below.
Grade | NCEdCloud | Windows/Active Directory | Chromebook/Google |
PK-5 | Username: Student ID Passwords are initially set to system default which is unique for every student. Passwords can be retrieved or reset by the student’s teacher on demand. | Username: Student ID Password: 8-digit birth date yyyymmdd Example: Username: 1234567890 Password: 20101125 (born Nov 25, 2010) | Username: Student email Password: 8-digit birth date yyyymmdd Example: Username: 1234567890@student.cms.k12.nc.us Password: 20101125 (born Nov 25, 2010) |
6-13 | Username: Student ID Password: self-determined during account claim process
| Username: Student ID Password: 8-digit birth date yyyymmdd Example: Username: 1234567890 Password: 20051125 (born Nov 25, 2005) | Username: Student email Password: 8-digit birth date yyyymmdd Example: Username: 1234567890@student.cms.k12.nc.us Password: 20051125 (born Nov 25, 2005) |
5) Make sure you are on a CMS device or CMS approved website (Canvas, Google Classroom, NCedcloud, etc). Mr. Dickerson can only troubleshoot CMS approved devices and platforms.
6) Make sure you are signed into any broswer/device with your CMS email and password.
7) Confirm that you are typing in the correct CMS email/password.
8) Sign out of any device/web browser, shut down the device, restart the device, and log in again to see if the issue persists.
9) If you have trouble logging into your school issued chromebook, see the directions below. Pay special attention to steps 4 and 5.
Free Microsoft Office
If you need Microsoft Office for your personal device please click on the link below. It is free for CMS students and staff.
This is only for personal devices. You cannot install this on Chromebooks.
Click Here
Internet Hotspots
If you have received the new T-Mobile Hotspots, click here for the quickstart guide,
Wifi Access Points
CMS has installed Wi-Fi access points outside of 5 schools:
Hidden Valley Elementary - 5100 Snow White Lane
Renaissance West STEAM Academy - 3241 New Renaissance Way
Marie G. Davis - 3351 Griffith St.
University Park Creative Arts School - 2400 Hildebrand St.
Starmount Academy - 1600 Brookdale Ave.
Mobile Wifi Hubs
Mobile Wi-Fi hub in Bloomfield Acres. The address is 3714 Walkers Cove Trail, Charlotte, NC 28214
Latin American Coalition – with some translation services provided as well. The address 4938 Central Ave # 1, Charlotte, NC 28205.
Wi-Fi centers will be available from 7 a.m. to 4 p.m. weekdays, with security staff on hand. Students are asked to stay inside cars or follow social distancing guidelines.
Charlotte Mecklenburg Library - Mountain Island
Access their Wi-Fi outside of the library. The address is 4420 Hoyt Galvin Way, Charlotte, NC 28214
Free Spectrum Internet
If you need Internet at home and don't have a hotspot, see the linked article (below) about free Spectrum Internet.
Click Here
Charger Replacement
If you lost your charger, it's your responsibility to replace it. The link below will take you to a site where you can purchase a replacement.
Can't Access a Schoolnet Test
If you can't access your schoolnet assessment, do the following:
1) have students look on their screen and find the 'sign out' option (by clicking the time) and sign out. When the screen recycles, select the 'Shut Down' option. Then start the device like normal.
2) After they've logged in and opened the chrome browser, left-click the three dots at the top right-hand corner, select help>about Google Chrome>Chrome OS Settings>check for updates. If the device needs to update, let it happen and then restart. If it doesn't, go to step 3.
3)left-click the three dots at the top right-hand corner, select settings>Clear Browsing Data>All Time>Clear Data. Once it cycles, close the browser and re-open the browser.
4)left-click the three dots at the top right-hand corner, select settings>Site Settings>Pop-Ups and Redirects. Toggle on the Blocked(Recommended) button. That will switch the words Blocked to Allowed.
5) Re-start the browser and log back into my.ncedcloud.org, then Schoolnet, then the test.
Logging into Canvas 'Loop'
If logging into Canvas or NCEdcloud continuously loops you back to the loggin screen:
1) The best way to log into Canvas is to go to my.ncedcloud.org. Log in.
2) If your password/username doesn't work, contact your classroom teacher for them to reset it.
3) If you try to log in and it 'loops' you back to the login screen, do the following:
4)O the chrome browser, left-click the three dots at the top right-hand corner, select help>about Google Chrome>Chrome OS Settings>check for updates. If the device needs to update, let it happen and then restart. If it doesn't, go to step 3.
3)left-click the three dots at the top right-hand corner, select settings>Clear Browsing Data>All Time>Clear Data. Once it cycles, close the browser and re-open the browser.
4)left-click the three dots at the top right-hand corner, select settings>Site Settings>Pop-Ups and Redirects. Toggle on the Blocked(Recommended) button. That will switch the words Blocked to Allowed.
5) Re-start the browser and log back into my.ncedcloud.org. If the problem continues, see Mr. Dickerson
Change the Default Language in Canvas and Chrome
To change the language in Canvas:
To change the default language in Google Chrome:
Manually update a Chromebook
If you use a Chromebook during the day, it *should* automatically update. There may be times, however, when your programs don't work as expected. The first thing you should do is manually update the chromebook by following the steps below.
1) Log into your chromebook as normal.
2) When the chrome browser launches, move your cursor to the top right corner of the browser and left-click the three dots.
3) A dialog box will pop up. Scroll down to the word 'Help'.
4) Another dialog box will appear. Select 'About Google Chrome'
5) You will see another screen. Below the words 'Google Chrome' will be words highlighted in blue. They say, 'Chrome OS Settings'. Click that link.
6) You will see another screen. You should see a button that says 'Check for updates'. If you do, click that button. After you press that button, you will see the system is 'updating your device (x%)'. If that's the case, you don't have to do anything until you see the button 'Restart'.
*Note: On step 6, it is possible there is no 'Check for Updates' button. Instead, the device will simply show 'updating your device (x%)'. If that's the case, no need to worry. Just let the device update until you see the 'Restart' button. Once you click that, your device will restart and you *should* have the latest chromebook version.
